Order and returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include the proof of purchase. 

To start a return, you can contact us at auorders@mainlymusic.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at auorders@mainlymusic.org.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Can I return my item for a refund or exchange?
We’re happy to refund most items, not including the freight cost. Mother’s Day, Father’s Day, Christmas and Easter titles cannot be returned. They are sold on a firm sale basis. The items need to be returned within 14 days of you having received them. However, if they arrive at our Support Centre broken or damaged, we won’t be able to provide a refund. And if the items show fingerprints or partial use, we also won’t be able to refund.

Details of where to return items to will be on the documentation provided with your order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

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